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CallXpress Specifications, Requirements and Integrations
| Feature and Integration Capacity by Number of Voice Ports |
|
| Number of Voice Ports |
0 - 16
Voice Ports |
17 - 24
Voice Ports |
25 - 48
Voice Ports |
49 - 64
Voice Ports |
65 - 96
Voice Ports |
97 - 144
Voice Ports |
145-192
Voice Ports |
Onboard Fax Ports
(see notes 1 and 2) |
Up to 4 |
0 |
0 |
0 |
0 |
0 |
0 |
| Text-to-Speech Channels |
Up to 4 |
Up to 8 |
Up to 16 |
Up to 16 |
Up to 16 |
Up to 24 |
Up to 24 |
| TUI-based E-mail Access |
Yes |
Yes |
Yes* |
Yes* |
Yes* |
Yes* |
Yes*† |
Unified Messaging/
Unified Communications |
Yes |
Yes |
Yes* |
Yes* |
Yes* |
Yes* |
Yes*† |
|
| Integrations: |
| Inband (Single) |
Yes |
Yes |
Yes |
Yes |
Yes* |
Yes* |
No |
| Serial Outband (including NTDIU-based integrations; single; see note 3) |
Yes |
Yes |
Yes |
Yes |
Yes* |
Yes* |
No |
| Dialogic D/82 (single) |
Yes |
Yes |
Yes |
Yes |
Yes |
No |
No |
| T1 Based (single) |
Yes* |
Yes* |
Yes* |
Yes* |
Yes* |
Yes* |
Yes** |
| E1 Based (single) |
Yes* |
Yes* |
Yes* |
Yes* |
Yes* |
Yes* |
Yes*‡ |
Cisco CallManager
SCCP IP |
Yes |
Yes |
Yes |
Yes* |
Yes* |
Yes* |
No |
Cisco CallManager
Express IP |
Yes |
No |
No |
No |
No |
No |
No |
| Nortel CS1000 IP |
Yes |
Yes |
Yes |
Yes |
Yes |
No |
No |
Other IP Based (single)
(see note 5) |
Yes |
Yes |
Yes |
No |
No |
No |
No |
| Multiple-Switch |
Yes* |
Yes* |
Yes* |
Yes* |
Yes* |
Yes* |
Yes* |
|
| Processor Group |
A |
A |
B |
C |
C |
D |
D |
|
| RAM |
512 MB |
512 MB |
512 MB |
512 MB |
1 GB |
2 GB |
2 GB |
* Before you order this configuration, contact AVST Sales Engineering to discuss the specific requirements of your system.
† These features are only supported on systems with up to 168 ports.
‡ E-1 based integrations are only supported on systems with up to 180 ports.
** T-1 based QSIG integrations are supported only on systems of up to 184 ports.
Notes:
1. To use onboard fax ports, the CallXpress server must be integrated with a Captaris RightFax fax server, which can be located on the same platform if it meets the minimum platform requirements for both CallXpress and RightFax. RightFax is a third-party server application available through AVST.
2. The CallXpress telephony server platform may not host the Captaris RightFax server-side document conversion (also known as Server-Side Application support or SSA) or the RightFax optical character recognition (OCR) or PDF conversion features. If RightFax is configured to offer these features, it must be installed on a separate platform.
3. The numbers of text-to-speech channels shown in Table 5 are determined by the capabilities of the minimum hardware requirement for each number of voice ports. If your server platform exceeds this requirement, you can order more text-to-speech channels at any time to take advantage of its full capacity, regardless of the number of voice ports you have installed.
4. Each NTDIU-based or MISU-based integration defined on the CallXpress server is limited to 64 ports; adding port capacity requires that a second integration of the same type be defined. For more information, see the Integration Technical Note for the integration you intend to install.
5. All orders or inquiries involving co-located CallXpress servers (where co-location is defined as the installation of two or more CallXpress servers in the same physical location, serving a homogeneous group of users, typically to support high volumes of traffic) must be submitted through AVST Sales Engineering.
6. The NetConnect digital networking server must be on a separate platform from the CallXpress server when the voice mail network to which the server is connected uses VPIM. If NetConnect digital networking is installed on a CallXpress server platform that also supports an IP-based telephone system integration, the processor installed in the platform must meet the specifications of processor group B in Table 5.
7. For mission-critical CallXpress applications, AVST strongly recommends the use of an uninterruptible power supply (UPS), redundant hot-swappable platform power supply modules, redundant hot-swappable fans with washable air filters, and a RAID 1 disk drive array with hot spare.
8. The capacity that Table 6 shows for NetConnect digital networking assumes a traffic level of 100 system-wide messages per day at an average message length of 45 seconds.
9. Among systems using CallXpress ports to clear and set message-waiting indicators (MWIs), MWI response time can vary widely depending on the number of indicators being changed at a time and the number of ports that are available and designated for changing MWIs. A CallXpress messaging application that subjects the system to high levels of burst MWI activity (an application that includes an all-company distribution
list, for example) may need additional CallXpress MWI port capacity to satisfy customer requirements for MWI response. If the CallXpress application being planned involves a large number of Unified Messaging subscribers, if large distribution lists are frequently used, or if the customer has specific requirements for MWI response time, contact AVST Sales Engineering for assistance in configuring the system.
10. CPU and memory requirements of Automated Agent scripts vary widely based on the requirements of the application. Therefore, some applications may require a faster CPU or more memory than listed in this table. Examples of applications that can exceed the requirements in this table include:.
- Database-intensive applications
- I/O-intensive applications such as an application that reads or writes large text files
- Computationally intensive applications, such as an application that searches or sorts large in-memory tables or does a large number of iterations for a calculation
11. AVST no longer offers support for Desktop Call Manager on new CallXpress systems. However, if your organization has a Desktop Call Manager application in place, you can continue to use it with CallXpress version 7.90 by obtaining and installing the appropriate software patch from AVST Technical Support..
12. The information in Table 5 assumes that Cisco CallManager version 5.1 (1b) is used.
13. Port capacity may vary depending on the operating system in use. The following are the maximum limits for each operating system:
| Maximum limit for each operating system: |
| Operating System |
Maximum Number of Ports |
| Windows 2000 Professional |
16 |
| Windows XP Professional |
16 |
| Windows 2000 Server |
65-96
depending on features and integration(s) purchased |
| Windows Server 2003 |
192
(recommended for 65 or more ports) |
Processor Groups
- 1.0 GHz Pentium III or better
- 2.8 GHz Pentium 4 or better
- Dual 1.0 GHz Pentium III or better
- Dual 3.06 GHz Xeon or better
CallXpress Requirements
- Minimum of 1.0 GHz Intel Pentium III or equivalent
- Minimum of 512MB RAM
- Minimum of 20GB hard disk drive with an 8GB drive C partition
- Full length PCI or PCI-X expansion slots
- Color VGA-compliant graphics adapter and monitor
- CD or DVD drive
- Network Interface Card
- Remote connectivity through TCP/IP or Windows 2000-compliant external modem and dedicated RS-232 serial (COM) port
- One USB port
- Microsoft Windows 2000 Server with Service Pack 4 or Windows 2003 Server (for Advanced Messaging systems with 16 voice ports or fewer, Windows XP Professional or Windows 2000 Professional may also be used)
Supported Outband Integrations
- Avaya INDeX DPNSS
- Avaya Definity using D/42 or D/82 linecard
- Avaya Definity E1 QSIG
- Avaya S8500 / S8700 SIP
- Alcatel OmniPCX Enterprise (4400) SIP
- Alcatel OmniPCX Enterprise (4400) E1 QSIG
- Alcatel OmniPCX Enterprise (4400) T1 VPS
- Ascom Ascotel bcs64
- Centrex SMDI serial
- Cisco SMDI serial
- Cisco CallManager SCCP
- Cisco CallManager Express SCCP
- Cisco CallManager E1 QSIG
- Ericsson MD110 E1 CAS TCP/IP
- Ericsson MD110 E1 CAS
- Ericsson MD110 E1 DPNSS
- Ericsson MD110 VM TCP/IP
- Ericsson MD110 VM
- Fujitsu 9600 with SMDI serial
- ITT System 3100 serial
- Mitel 3300 ICP (IP)*
- Mitel SX-2000 DPNSS
- Mitel SX 50/200/2000 MISU
- Mitel SX-200/2000 using D/42 or D/82 linecard
- NEC 7400 IMX/ICS E1 CAS with MCI
- NEC NEAX 2000/2400 with MCI
- NEC SV7000/NEAX 2400 with MCI over TCP/IP
- Nortel Business Communications Manager using D/42 or D/82
- Nortel CS 1000/Meridian 1 using D/42 or D/82 linecard
- Nortel CS 1000 SIP
- Nortel CS 1000 T1 QSIG
- Nortel Norstar using D/42 or D/82 linecard
- Nortel Norstar NTDIU
- Nortel Meridian 1 DPNSS
- Nortel Meridian 1 NTDIU
- Plessey iSX serial
- ShoreTel SMDI serial
- Siemens/Rolm Rolm 9751 9005 using D/42 or D/82 linecard (North America only)
- Siemens/Rolm Hicom 300E using D/42 or D/82 linecard (North America only)
- Siemens/Rolm Hicom 300E E1 QSIG
- Siemens/Rolm HiPath 4000 using D/82 linecard
- Siemens/Rolm HiPath 4000 E1 QSIG
- Siemens/Rolm Realitis/iSDX DPNSS
- Sphere SMDI serial
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